We care deeply about our customers and are here to help. If you have any questions about our store or products, please don't hesitate to contact us using the form below. If you encounter any issues, feel free to email us at support@perfectpawstore.com

Please note: Our office hours are Monday to Friday, 9 am-5 pm EST.

Return Policy

You have 14 days from the date of purchase to request a refund or exchange. Unfortunately, we cannot offer a refund or exchange beyond this period.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition you received it. Items returned due to a change of mind must be in their original packaging and condition. Returns are also accepted if you received the wrong item or the wrong quantity. To process your return, we require a receipt or proof of purchase and may occasionally request photographic evidence. Shipping costs for returns are the buyer's responsibility, and we do not provide prepaid labels.

Refunds

To initiate a refund, please contact us. Refunds are granted under the following conditions:

- Your item arrives damaged.
- You receive the wrong item.
- Your item doesn't arrive within 60 days.

Once we receive and inspect your returned item, we'll notify you via email about the status of your refund. If approved, the refund will be processed to your original payment method within a specified number of days.

Late or Missing Refunds

If you haven't received your refund, first check your bank account, contact your credit card company, and then your bank. If you've done all this and still haven't received your refund, please email us at support@perfectpawstore.com.

Exchanges

We replace items if they are defective or damaged. If you need a different size, please repurchase the correct size and contact us for a discount code to offset the shipping costs. Please send a picture of your order for the discount code. Requests for replacements are valid for 14 days from receipt.

Cancellations

If you need to make changes to your order, such as selecting the wrong variant or adjusting the quantity, please email us at support@perfectpawstore.com. Reducing the number of items is considered a partial cancellation. Any changes resulting in a lower order value will be treated as a partial cancellation, which is only permitted for specific reasons.

Disclaimer

Our refund and cancellation policies are designed to be fair and do not affect your statutory rights to a refund within the 14-day cooling-off period.

This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from bestbuddybuys (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically gather certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as “Device Information.”

By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion. This currency information is stored in a session cookie in your browser (a temporary cookie that gets removed when you close your browser). We do this so the selected currency remains consistent when browsing our website, converting prices to your local currency.

We collect Device Information using technologies such as:

- Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit [All About Cookies](http://www.allaboutcookies.org).
- Log Files: Track actions occurring on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information we collect to:

- Fulfill orders placed through the Site, including processing payment information, arranging for shipping, and providing invoices and/or order confirmations.
- Communicate with you.
- Screen orders for potential risk or fraud.
- Provide you with information or advertising relating to our products or services, in line with your preferences.

We use Device Information to help us screen for potential risk and fraud (particularly your IP address) and generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns).

Text Message (SMS/MMS) Marketing and Notifications

By entering your phone number at checkout, subscribing via our subscription form, or a keyword, you agree to receive text notifications (such as order updates and abandoned cart reminders) and text message (SMS/MMS) marketing offers. Consent is not a condition for any purchase. You will only receive these messages if you have opted-in to receive them.

To opt-out, text “STOP” to our number. You may receive a confirmation message, and then no further messages will be sent. Alternative methods of opting out, like using different words, may not be considered valid. Message and data rates may apply.

To re-join, use the sign-up form on our website or contact us at support@bestbuddybuys.com to manually re-subscribe your account. For any issues with our SMS/MMS messaging, please contact us at support@bestbuddybuys.com. Mobile carriers and service providers are not liable for any delayed or undelivered messages.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information [here](https://www.shopify.com/legal/privacy). We also use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information [here](https://www.google.com/intl/en/policies/privacy/). You can opt out of Google Analytics [here](https://tools.google.com/dlpage/gaoptout).

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For more information about how targeted advertising works, you can visit the [Network Advertising Initiative’s (NAI) educational page](http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work).

You can opt out of targeted advertising by using the following links:

- [Facebook](https://www.facebook.com/settings/?tab=ads)
- [Google](https://www.google.com/settings/ads/anonymous)
- [Bing](https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads)

Additionally, you can opt out of some services by visiting the [Digital Advertising Alliance’s opt-out portal](http://optout.aboutads.info/).

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. To exercise this right, please contact us using the contact information below. Additionally, if you are a European resident, we note that we process your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

We will maintain your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us via email at support@bestbuddybuys.com.

Data Usage

We share your Order Tracking Number, Courier Name, and Transaction Number with a service provider called Proveway Uptrack, which synchronizes and verifies the shipping details with payment gateways. Proveway Uptrack does not use any personal information like email or your name. You can learn more about Proveway's privacy policy [here](https://www.proveway.com/blog/privacy-policy).

Best Buddy Buys ("we" and "us") operates the website https://bestbuddybuys.com ("Website"). By placing an order through our website, you agree to the following terms, which are designed to ensure clarity and mutual understanding of our service expectations.

Shipping Costs

- Express Shipping: $13 USD to the USA, $14 AUD to Australia, $14 CAD to Canada, or FREE during temporary sales.
- Priority Processing: $1.99 USD, $1.99 AUD, $1.99 CAD. This option can expedite your order by up to 24 hours, depending on the number of orders on the day of your purchase.

Delivery Terms

Shipping, Processing & Delivery Time
We ship from various countries to expedite delivery. Processing may take up to 3 days unless priority processing is selected. Shipping times may be affected by factors such as delayed logistics and customs clearances.

- US Express Shipping: 8-10 business days, up to 15 business days with processing.
- Canada Express Shipping: 8-10 business days, up to 15 business days with processing.
- Australia Express Shipping: 8-10 business days, up to 15 business days with processing.
- UK Express Shipping: 5-8 business days, up to 15 business days with processing.
- Worldwide Shipping: 10-25 business days, up to 28 business days with processing.

Dispatch Time
Orders are typically dispatched within 1-3 business days of payment. Our warehouse operates Monday - Friday during standard business hours, excluding national holidays.

Change Of Delivery Address
Address changes can be made at any time before dispatch.

P.O. Box Shipping
We ship to P.O. box addresses using postal services only.

Military Address Shipping
We can ship to military addresses via USPS.

Items Out Of Stock
Out-of-stock items will be canceled and refunded, and the rest of the order will be dispatched.

Delivery Time Exceeded
If delivery time exceeds the expected timeframe, please contact us to investigate.

Tracking Notifications

Customers will receive a tracking link upon dispatch to follow their shipment's progress.

Parcels Damaged In Transit

If a parcel is damaged during transit, please refuse it from the courier if possible and contact our customer service. If you receive a damaged parcel without being present, contact customer service for further instructions.

Duties & Taxes

Sales Tax
Sales tax is included in the displayed price of goods.

Import Duties & Taxes
Import duties and taxes for international shipments are pre-paid, with no additional fees due upon arrival in the destination country.

Cancellations

Cancellations are accepted before the order has been dispatched. For dispatched orders, refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the courier's stated value.

Process for Parcel Damaged In-Transit
Refunds or replacements will be processed once the courier's investigation into the claim is complete.

Process for Parcel Lost In-Transit
Refunds or replacements will be processed once the courier's investigation confirms the parcel is lost.

Customer Service

For all inquiries, please email us at support@bestbuddybuys.com.